somekling Consulting
Systems Architecture / CX Strategy

We construct uncompromising integrations
for enterprise platforms.

Custom Genesys Cloud applications, robust Zendesk configurations, and custom WooCommerce engines. Architectural precision with zero unnecessary overhead.

Work With Me What I Build

Core Integrations & Platforms

• Genesys AppFoundry Widgets • Zendesk Marketplace Apps • Shopify, WooCommerce & BigCommerce

What I Build

Engineered for reliability and scale.

I build the glue between your tools: high-performance workplace widgets, automated data pipelines, and clean customer storefronts that keep your entire operation perfectly in sync.

GENESYS CLOUD

Platform Architecture

Custom interaction routing, complex Architect flows, optimized Data Actions, and secure webhook triggers built to handle high volume without breaking.

Architect / Data Actions / Webhooks
ZENDESK

Workflow Optimization

Ticket routing overhauls, trigger audits, advanced automation design, and custom Guide UI apps to keep your agents moving fast.

Triggers / Automations / Routing
APP WIDGETS

Custom Sidebar Apps

Custom workspace widgets built for the Genesys AppFoundry and Zendesk App Marketplace. Pull your legacy internal data right into the agent's view.

AppFoundry / Zendesk Apps / SDKs
E-COMMERCE

Platform Solutions

Clean, fast digital store setups. Expert optimization and custom business logic for Shopify, BigCommerce, or tailored WooCommerce installations.

Shopify / BigCommerce / WooCommerce
MIDWARE DEV

Serverless Integrations

Low-latency serverless routes to link your transactional webstores with your support tools. Sync billing, user status, and histories securely in real time.

Serverless APIs / JWT Sync / Node.js
GOOGLE APPS SCRIPT

Apps Script Pipelines

Cost-effective data syncs, automated background triggers, and instant API reporting pipelines using lightweight serverless infrastructure.

Apps Script / Sheets / Workspace APIs
How I Work

Real enterprise experience. Not theoretical consulting.

I am Samuel Kling. Alongside my independent consulting work, I lead an engineering team managing the global customer systems for one of the world's largest online travel agencies.

My primary responsibility involves managing, engineering, and safeguarding a critical digital ecosystem consisting of Zendesk, Genesys Cloud, and numerous proprietary internal tools handling millions of customer touches globally.

On a daily basis, I am responsible for engineering and safeguarding a critical digital ecosystem—spanning Zendesk, Genesys Cloud, and proprietary internal tools—that handles millions of customer touches worldwide.

• Direct engagement: You talk directly to the engineer doing the work. No sales reps, account managers, or mid-level buffers.
• Clean code: Lightweight, custom structures built for longevity. No dependency bloat, no tech debt.
• Proven scale: Experience designing systems that successfully manage multi-million interaction portfolios.
Scale Under Management Enterprise Portfolio Multi-million interaction systems.
Architecture Standard Clean Codebases Sparsely engineered, custom structures designed for longevity without unnecessary dependency overhead.
Consulting Model Direct Architect Access You work directly with the systems architect. Absolute technical alignment without agency middle managers.
Contact

Let's build something resilient.

To ensure high delivery standards, I only take on a selective number of consulting projects each quarter. Get in touch directly to discuss your integration goals or to schedule an architectural review of your current setup.

hello@somekling.com
Expect a direct reply within 24 hours.